Submit your review to Crystal River Spas. Send your review and picture of your new spa.

“We bought our hot tub a few years ago from Joan. We are happy with it and use it at least 4 times a week. It is always a pleasure to work with them. We also love Silk Balance because it is reduces water care maintenance. Thanks for the awesome product!”
Judy Douglas - Bengal
Carbondale

“My family and I have been long time customers of Crystal River Spas and Hot Tubs. I remember when I was little, we’d go see Joan to pick up chemicals – she was always there to greet us with a smile and kind words. She tailored to our every need – across the seasons – so that we could enjoy our hot tub and the night sky year round. When I moved to Denver, I wanted to continue to enjoy my Hot Tub experiences. So while Hot Tub shopping, I would call Joan and ask for her opinion on different tubs, price insights, and benefits about each. She was always honest. We spoke several times and I was able to apply her knowledge to my hot tub purchase. Thanks Joan and Crystal River!

What I like about Silk Balance I have sensitive skin and traditional chemicals that used chlorine dried my skin, leaving me irritated and unable to enjoy my hot tub experience. Sometimes the rash would last for days. With Silk, I leave the hot tub with softer skin, making the experience all that more enjoyable. My skin always comes out moisturized after a good soak. Not only is it better for my skin, it is really easy to use – just 4 oz. and a splash of bromine and I could enjoy my tub all week.”
Kim Gilbert - Tiger River
Denver, CO

“When we decided to purchase our hot tub we asked around, and we kept hearing good things about Crystal River Spas. We decided to purchase a Jetsetter from them. We are delighted with our purchase and would buy from them again. We have had our Jetsetter for around 5 years. When we purchased the hot tub we used chlorine for maybe a year, then we were introduced to Silk Balance, it’s wonderful. We will continue using Silk Balance for as long as we have the hot tub.”
Linda Kasden - Jetsetter
Crystal River Valley

“We've had our spa for 3 years and we enjoy it immensely. Dealing with Crystal River Spa is awesome! They are always so helpful and accomadating. If we need anything at all, they give us prompt service. We've been using Silk Balance for the 3 years that we've had our spa and think it is an exceptional product. It is so easy to use and it leaves your skin feeling silky soft. It makes maintaing the spa a breeze! I would recommend this product to anyone for its simplicity and effectiveness.”
Richard Terrell - Jetsetter
New Castle

“We are huge fans of Joan and Jake at Crystal River Spas... they epitomize awesome customer service. Not only do they have an amazing showroom and are always there to help.. they provide timely expertise and guidance over the phone when I call in for advice on the occasional care issues or an explanation on that flashing light. We are thrilled with Silk Balance; it has greatly improved our enjyemnt of our tub. One of our daughters's skin was sensitive to the chlorine based system we used to use. Silk Balance is far gentler and the water sparkles. It is worth every penny! Thank you: Joan Jake and Silk Balance. Best, Scott Gilbert”
Scott Gilbert - Tiger River Spas- Bengal
Old Snowmass, Colorado

“First we tried Costco on an impulsive shopping whim 3 years ago...malfunctions right from the install; no customer service; no warranty; no replacements parts. Each year, nozzles blew out, parts broke and amenities failed. We discovered Crystal River Spas after the fact, purchasing spa products. Customer service was always spot on and friendly. When our Costco tub finally kicked the bucket, we purchased a new from from Crystal. They installed it in our absence into a very tight spot- through mature trees, landscaping, sculpture and gardens, into a pocket surrounded by multi-level custom decks- flawlessly. We came home to see them filling the new one in for us and it has been functioning wonderfully since. A few months later we heard what sounded like a neighbor friend poaching the tub- the "Whump!" of lid flipping open. We expected to catch and tease them for it, but it turned out to be Jake- just checking on our tub for us! He made recommendations that improved performance even more and we continue to use our tub almost daily. CRYSTAL RIVER SPAS IS A SMALL TOWN, EARNEST COMPANY RUNNING THEIR BUSINESS LIKE A TOP NOTCH MACHINE. We'll be sticking with them!”
PETER MULLETT - A Floor Model, no less!
CARBONDALE

“I actually just read this just now. I have been busy soaking in my new hot tub and not checking my e-mail messages! We met with Richard and he told us about the misplaced wire. No worries. Glad it was an easy fix. It heated up nicely and we were able to soak by 8 or 8:30 which was perfect. We both had fun pushing buttons and moving from spot to spot. We both slept so good. Thanks so much for all your wonderful staff...including Hatch. We will be in touch and will certainly call if we have any questions or concerns. So far it is it is super! Thanks again, Cindy”
Cindy D - Sovereign
Glenwood Springs

“We love our spa! Joan and Jake always take good care of us. We love the Silk Balance we got froim Crystal River Spas. It does actually make your skin soft after using the spa. What a difference! Thanks Again!”
Nick Smalling - Fill this in jake.. lol
Glenwood Springs

“Crystal River Spas did the impossible instaling our new Spa on Christmas eve. Three days before Christmas our hot tub froze up and was ruined. We were told that we could have a new Spa installed in time for Christmas. Our old hot tub was removed and new Spa installed on Christmas eve. They made a promise and they delivered! We could not be more happy with our new spa. It is beautiful and very energy efficient. We had our best Christmas ever all due to the staff at Crystal River. I would not go anyshere else in buying a new Spa. The price and customer cannot be beat”
Hap Bruce - Hot Spring Spa
Basalt

“Our spa looks like it's gone to the spa! Refinished exterior, new filters and very polished. Thank you so much! Your service is really top notch, and I spread the word whenever I have a chance. Your service guys are so great I bought them lunch for their great attitude.”
Rebecca Driscoll - Hot Springs Spa
Roaring Fork Valley

“To let you know that I have the oldest (perhaps the best) Hot Springs Hot Tub in the Crystal Valley! Installed in 1986 and still running just fine. I can attest to the quality and durability of the product.”
Oldest CRS Customer - Hot Springs Spa
Redstone

“Thanks for the complimentary spa kit that I received today! We are very happy with the spa in every way. It is very well-designed, we think. Nancy Brooks”
nancy brooks - solana sx
glenwood springs,co

“We shopped ALL of the hot tub dealers in the valley and VERY glad we picked Crystal River! Why? Because they're competitive, knowledgable, efficient, HONEST and most importantly reliable all year worry-free service!”
Malcolm W George - Envoy
Carbondale (Aspen Glen)

“Crystal River Spas gets an A+. Not only was the spa pricing competitive, but the service was outstanding. Joan and her team made the delivery and installation process go very smoothly. We also received great information concerning spa upkeep and product options available for use in the spa. Kudos to Crystal River.”
Kathy McCarty and Dale Merrill - Tiger RIver Bengal
Glenwood Springs, CO

“I would like to express my satisfaction with the spa we purchased when we bought a new home in Rifle. This is the second purchase from your company and the quality of service and product is the reason for our repeat business. Joan, Jake and Richard have been a pleasure to work with and the spa is a wonderful addition to our home. Thanks for all your help over the years. Sincerely Steve and JaNaye Williams”
Steven Williams - Accolade
Rifle

“I would just like to comment on the great service and customer satisfaction I've had, dealing with Crystal River Spas. This is my second Sovereign that I have owned. The first is still running, but I moved to a new house,(new house , new spa). I use my spa every morning, and haven't missed many opportunities to soak. Joan and Jake have given me great service and advice. From planning the setting, to the new Silk Balance water treatment. Advice as to the placement of the spa is critical, and they helped me do that. Any warranty issue has been taken care of the next working day, and there haven't been many! The new Silk Balance water treatment has been great, as I've always wanted an elimination of the chlorine or bromine. So, I would like to thank Crystal River Spas for a job well done.”
Huey Hurst - Sovereign
Carbondale

“The operation is professional from start to finish. I was able to test out a number of spas in the showroom, which made it easier to pick the right spa. I could not be happier with the Spa and the customer service I received. Everything was smooth from the time I walked in the show room to the completion of the installation of the spa. Thanks to Jake, Joan, John and Richard...you all made it happen! All the best for a great holiday season! Marc”
Marc Shapiro - Arya
Carbondale, CO

“Dear Joan, Let me just say that our experience with Crystal River Spas was nothing but positive. From your showroom floor to your timing and customer service...A+! Thanks for your attention to detail, and to Kerry your delivery specialist. We are so happy with our new spa. Best of luck to you and your business!”
John Livingston & Leslye Stadman - CRS
Basalt,CO

“Joan & Kerry, Thank you verymuch for your wonderful service you provided to us in regards to the hot tub at our house on Faraway Drive. We greatly appreciated your wonderful work ethic and speedy service. It was truly a pleasure working with your company.”
Liz & Melia - CRS
Snowmass, CO